How do you become a good Reservation Chief ?

The role of the Reservation Manager is of great importance in the hospitality world. This location plays an important role in the smooth functioning of hotels and resorts. The responsibility of approving or rejecting incoming reservations according to the agreements made is given to the Reservations Chief. In this comprehensive guide, we'll dive into the ins and outs of this role, providing information, tips, and best practices to help you succeed as a Reservations Supervisor and stand out in the competitive hospitality industry.

The Role of the Reservation Supervisor

The Head of Reservations is an important administrative position in the front office of a hotel or resort. This person is responsible for ensuring that reservations made by guests are processed efficiently in accordance with established policies and agreements. Let's examine the main responsibilities of the Reservations Supervisor:

Responding to Reservation Requests

One of the main duties of the Reservations Supervisor is to respond to reservation requests received by phone or fax. This includes not only promptly acknowledging these requests, but also processing them accurately and efficiently.

Follow-up of Quota Agreements

Hotels and resorts often make agreements with various agencies to set certain quotas for reservations. The Reservation Chief follows these contracts meticulously and ensures that incoming reservations are approved in accordance with the conditions specified in the contract.

record keeping

Once reservations are confirmed, they must be meticulously filed along with their correspondence. These records are vital for future reference and tracking of guest information.

Communication with Other Units

Effective communication with other departments within the hotel is very important. Reservations Supervisors are responsible for transmitting information and notes regarding guests' accommodation to the relevant departments and providing guests with a perfect and unforgettable experience.

Room Allocation

Reservations Supervisors double-check the reservations for guests arriving the day before and allocate rooms according to the guests' preferences, such as sea view or non-smoking rooms. They also note that future guests must make their payments at the reception and inform the reception about this.

final delivery

After all checks and transactions are completed, the reservation file showing that the reservation process has been completed is delivered to the front office.

Becoming an Expert Reservation Chef

Becoming a skilled Reservations Supervisor requires a unique blend of skills and qualifications. Here are some key traits and actions that can put you on the path to success in this role:

1. Attention to Details

Attention to detail is non-negotiable in this role. Every booking request, agreement and guest preference must be handled with sensitivity and accuracy. A small oversight can lead to a negative guest experience.

2. Strong Communication Skills

Reservations Supervisors must communicate effectively with both guests and colleagues. Clear and prompt communication ensures everyone is on the same page, leading to a harmonious guest experience.

3. Adaptability

The world of hospitality is dynamic and situations can change quickly. Reservations Supervisors must be adaptable and agile, enabling them to handle unexpected challenges with grace.

4. Organizational Skills

A Reservations Supervisor balances multiple reservations, contracts and guest details simultaneously. Exceptional organizational skills are essential to handle these responsibilities.

5. Problem Solving Abilities

From handling guest complaints to resolving issues with reservations, problem solving is a critical skill for a Reservations Supervisor. The ability to find quick solutions contributes to guest satisfaction.

6. Customer-Focused Mindset

Ultimately, the Reservations Supervisor's goal is to improve the guest experience. A customer-focused mindset combined with a warm and welcoming attitude is the recipe for success in this role.

The role of the Reservations Supervisor is crucial in ensuring the smooth running of hotels and resorts. From managing reservations and communicating with other departments to ensuring guest satisfaction, responsibilities are diverse and challenging. To be successful in this role, one must have attention to detail, strong communication skills, adaptability, organizational abilities, problem-solving skills, and a customer-focused mindset.

If you aspire to become a talented Reservations Manager and make your mark in the hospitality industry, these traits and actions are the key to success. With dedication and determination, you can not only meet but exceed the expectations of both your guests and your business.

So, are you ready to take on the role of Head of Reservations and achieve success in the hospitality world? Your Journey with ByFreeTour starts here.